Thursday, October 11, 2012

Chat with the Labs about technical support

This article is written only in English (given the announcement is for an English webcast)

Just a quick note to spread the word around about the next Chat with the Labs webcast. If you don't know what I'm talking about, the Chat with the Labs calls are regular presentations (webcasts) organized by IBM Informix team that talk about several topics. This tales place around once per month, and the next one on October 13 (10:30 AM - 12:00 PM Central time) will talk about "Informix Support - Helping us to help you".

The announcement text is the following:

Informix Support is there when you need us most. You may not know that you can help Informix Support to diagnose and debug a problem by providing 'Must Gather Documents'. These documents aid in problem determination, and save time resolving problems by explaining what information needs to be gathered prior to contacting Informix Support. Gathering this information helps familiarize you with the troubleshooting process and saves you time.

Support is working behind the scenes to make diagnose and debug problem easier and fulfill your troubleshooting needs. Over the time Informix Support added features that minimize downtime. You will see some of these features in daily use to reduce downtime and troubleshoot problems.

So, if you can spare around 1H and listen to this call, I'm sure you'll get a better understanding about how to interact and take more advantage of IBM Informix technical support (which you pay for). In order to attend and receive the slide presentation and/or access the webcast media you should access the following link:

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